We are dedicated to ensuring the accuracy, confidentiality, and security of your personally identifiable information ("Personal Information"). In line with this commitment, our privacy policy governs how we collect, use, and disclose Personal Information. Our policy aligns with the principles set by the Canadian Standards Association's Model Code for the Protection of Personal Information and the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada. 1. Introduction We are responsible for safeguarding the Personal Information under our care. A designated individual or team ensures compliance with our privacy policy. 2. Identifying Purposes We collect, use, and disclose Personal Information to provide the products or services you request, as well as to offer additional items that may interest you. The purpose of collecting Personal Information will be stated before or at the time of collection. In some cases, such as when you provide your name, address, and payment details during an order, the purpose may be implied. 3. Consent Your knowledge and consent are required for the collection, use, or disclosure of Personal Information, except where legally mandated. Providing Personal Information is your choice, but withholding certain details may limit our ability to serve you. We will not make consent a condition for the provision of a product or service, except where necessary for its delivery. 4. Limiting Collection We will only collect Personal Information necessary for the identified purposes. With your consent, we may gather this information through various channels, including in person, over the phone, or online. 5. Limiting Use, Disclosure, and Retention Personal Information will only be used or disclosed for the original purpose, unless otherwise consented or legally required. It will be retained only as long as necessary to fulfill the purpose or comply with legal requirements. 6. Accuracy We will keep Personal Information as accurate, complete, and up-to-date as necessary to fulfill its purpose. 7. Safeguarding Customer Information We protect Personal Information using security measures that match its sensitivity. Reasonable precautions are taken to safeguard it from loss, unauthorized access, or disclosure. 8. Openness We will provide clear information about our privacy practices and how we manage your Personal Information. 9. Customer Access Upon request, you will be informed of the existence, use, and disclosure of your Personal Information. You can verify and request amendments to your Personal Information if necessary. In some cases, we may withhold information as permitted by law, such as when it involves others or legal restrictions. 10. Handling Customer Complaints and Suggestions If you have any questions or concerns regarding our privacy policy, please contact us at: info@iherb.com. Additional Information Cookies A cookie is a small file that may be stored on your computer when you visit our website. We use cookies to enhance functionality and sometimes to provide a personalized experience. Most browsers are set to accept cookies automatically, but you can change your settings to decline them. Note that disabling cookies may affect the website’s performance. Other Websites Our website may contain links to third-party sites not governed by our privacy policy. While we strive to link only to sites with strong privacy practices, once you leave our site, our policy no longer applies. We encourage you to review the privacy statements of any third-party websites you visit.