Users can access iHerb support through the chat option that best suits their needs: English or another available language (the main difference being the operating hours).
The English-language chat for the US region (which must be selected in the site settings) is available 24/7, and operators are ready to assist with any issues at any time. Conversely, the Russian-language chat support operates under specific hours, which may not be as convenient for some users.
You can also reach out via email through the online stores website or mobile app by navigating to the "Support Service" tab (click on the direct link). From there, select the "24-hour email support" button, fill out the feedback form, and you will receive a response within 24 hours at your email address.
